Our general policy:

This web site is managed by Marketing Sheffield and Creative Sheffield, services of Sheffield City Council (SCC). SCC and its services respect your privacy. Any information you give us or non-personal details which are gathered automatically help us to provide you with the best possible services, whether you're a Sheffield resident or a visitor to the city.

If you give us information on our website or in an email, you should consider that information public. Where we ask for detailed personal information, we may do so on a secure website and that information should be private between us.

Where we hold your personal information we will:

  • correct it if it is inaccurate, especially if you ask us to do this
  • stop processing personal information where we can, and if you ask us to
  • stop sending you marketing information when you ask us to

Children's information

We don't differentiate between any of the information we gather from the website, nor have pages specifically aimed at children and young people.


We only use 'cookies' to record general site usage statistics.

Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us to store information about your preferences, and so allow us to customise our site according to your individual interests and recognise you when you return to our site. These cookies are all anonymous (that is they don't hold personal information) and do not allow us to access your personal information.

The cookies hold only a sequential session identification number and, with the exception of Google Analytics cookies, are deleted at the end of the transaction. For Google Analytics to work we may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information which allows us to review and improve the site based on anonymous user statistics such as page visits and number of clicks. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may, depending on which parts of the site you access, obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. In addition, Google utilises and implements certain tracking cookies which store information in an anonymised form. Information regarding the use of such cookies can be found at and You may opt out of Google analytics at


We may do optional online surveys to assess our services, collect demographic information or any other information we may find useful. We may share non-personal, aggregated information from these surveys with third parties.

Third party sites

Some of our services are provided through partnerships with other organisations. We may, on occasion, share non-personal aggregated information to these third parties.


From time to time we may operate competitions and promotions. Participation in these is optional and any information you give with your competition entry may be passed to third parties. Please check the rules of each competition.

Use of information

If requested we may submit your information or any information you give us to law enforcement or government authorities where this complies with Data Protection law.

Policy changes

By using our site you agree to acknowledge this privacy policy and note that our policy may change with time. Any changes to this policy will appear on this web page.

Data storage

We will keep your information for the shortest possible time and will only share it in the circumstances described above. For further information contact the Council Directorate providing the service you are using.

Putting things right

If you feel we have not acted within the terms of this policy please tell us by getting in touch with our Data Protection Officer.